FAQs

  • BackTrack is the human-centric Lost and Found digital solution, allowing people to report lost items in a community marketplace where lost items can be searched, claimed and sold.

    B2B (Hotels, lodging, venues, airports, universities, etc.)

Community

  • BackTrack is the human-centric Lost and Found digital solution, allowing people to report lost items in a community marketplace where lost items can be searched, claimed and sold.

  • We provide considerate citizens a trusted solution to post items they have found and return them to the owner. When there are unclaimed items, those are placed for sale in our marketplace accessible via the APP. You can buy items directly from others as well as post your own items you’d like to sell!

  • If you haven’t already received an email to get your item back, click xxxx to submit a lost item inquiry. If your item is located, you will be contacted with instructions on the return process.

  • All credit card processing is handled by Stripe. BT doesn’t capture, transmit, or have access to any credit card information.

  • No, the establishment where your item is located will package your item appropriately.

  • We are a full-service solution. Our pricing is based on the shipping address, package weight, dimensions, and service level you select. When your item is located, click on the "Ship my item back” link in the email you receive from us and enter the shipping details. When you click "Review order," you will be provided with shipping options and pricing for your address.

  • We accept all major credit cards with Stripe. You do not need to have a Stripe account to process a payment.

  • No, personal information of the item owner, such as name and contact information, is not visible to other users. Only necessary information for item identification, such as a description and location, is displayed.

  • Once a lost item is found, the platform will notify the owner and provide instructions on how to retrieve the item. The platform may also charge a fee for the return of the item.

  • Users who find lost items can report the item on the platform and provide information on where it was found. The platform will notify the owner and provide instructions on how to retrieve the item.

  • The platform may store lost items for a certain period of time before disposing of them, depending on the item type and location.

  • No, the platform is not responsible for the loss or damage of any reported lost items. Users are responsible for verifying ownership of any claimed items and reporting any discrepancies to the platform.

Business Partners

  • Yes! Our service and the only industry end-to-end software solution are available free of charge to our business partners.

  • Yes, each team member can be added as a user on your account with their own login credentials. This gives you better visibility and allows you to track how your team is handling returns.

  • Yes, we do! We have a comprehensive onboarding plan that is customized to your operations and needs. We are here to help.

  • Yes! BackTrack offers an end-to-end solution including comprehensive tracking of items starting from when they are lost, then found and shipped or sold when they are unclaimed. BackTrack is an unparalleled free lost and found software solution that simplifies operations, eliminates confusion and chaos of traditional methods, and ensures peace of mind for your customers.

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